Complaints

Whilst we aim to achieve a high level of service, if you have any complaints about our credit brokerage service or our service in arranging insurance, please write to Compliance Officer, R T Rate Limited Hogg Lane, Grays,Essex,RM175QL email: TracyS@rates.co.uk or telephone 01375 391234. If we cannot settle your complaint you may be entitled to refer it to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0845 080 1800 and further information is available at www.financial-ombudsman.org.uk.

If you have a complaint about the insurance product itself, you should contact your insurer directly.

If you have a complaint about the finance agreement itself you should contact your finance provider directly.

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My Shortlist

Did you know you could add up to 5 used cars to your shortlist?

When viewing the details of a used car you like, simply click on the "Add to Shortlist" button.

The used car details will then be added here, allowing you to keep your selections together in one convenient place.

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