Whilst we aim to achieve a high level of service, if you have any complaints about our credit brokerage service or our service in arranging insurance, please write to Compliance Officer, R T Rate Limited Hogg Lane, Grays,Essex,RM175QL email: TracyS@rates.co.uk or telephone 01375 391234. If we cannot settle your complaint you may be entitled to refer it to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0845 080 1800 and further information is available at www.financial-ombudsman.org.uk.
If you have a complaint about the insurance product itself, you should contact your insurer directly.
If you have a complaint about the finance agreement itself you should contact your finance provider directly.