Fordpass

Unlock your car's full potential with FordPass.

Innovation for all

Discover a smarter way to get to where you’re going, an easier way to move through your day and have complete control of your journey. With FordPass you can do all of this from your palm of your hands.

Download the FordPass app for free today and enjoy maintaining your vehicle and your journeys in the most convenient way ever. Here’s just some of the things you can control with FordPass:

Find and book places to park
Access information about your vehicle
Book your Service appointment
Find your nearest petrol station
View your vehicle’s Service history
Receive alerts about your vehicle

Download The Fordpass App

Click To Get Started Or Contact Us For More Information

All the tools you need to manage your vehicle from the palm of your hand

Keep all your Ford’s important information in one place. With FordPass you can access and manage information related to your Ford vehicle: from your vehicle's service history, to your car finance through Ford Credit. The FordPass app is also a very handy tool kit that allows you to find and book parking, find petrol station close to you and receive alerts about your vehicle.

Connect & Control

Move Smarter

Ford owners with SYNC Connect-enabled vehicles can monitor and control their vehicle in incredibly powerful ways.

  • Start & stop
  • Lock and unlock from anywhere
  • Schedule a start
  • Check fuel & fluid levels

Know Your Vehicle

Intelligent Ownership

When you add your vehicle to the app, you can access its information and service history right from your phone. Get vehicle health alerts and service reminders when your vehicle needs attention. Plus, with a SYNC Connect-equipped vehicle, you can also track fuel levels so you’ll know when it’s time to fill up.

Smart Parking

End the search

Say goodbye to circling, with FordPass you can search for parking, view parking prices before you even leave the house and save your favourite spots for future use. Spend less time going round in circles.

Fuel Your Journey

Keep on going

Find fuel so you can keep your journey going. Filter by fuel type or brand. And quickly compare pricing. (*Where available. Some restrictions apply*


FordPass™ App Functionality Overview

Each landing screen within the FordPass app offers several functionalities and capabilities. The following list contains an overview of what each landing screen has to offer:

Move - Allows you to manage your modes of transportation

The Move tab includes:

  • Add/Remove Vehicle(s)
  • Set Preferred Dealer
  • Vehicle Health Alerts
  • Maintenance Schedule (Service)
  • Vehicle Controls (if applicable)
  • Vehicle SmartCard
  • Hourly Van Hire
Find - Discover what's available around you are and where you'd like to go

The Find tab includes great features such as:

  • Destinations
  • Dealer
  • Fuel - This feature is not available in the UK, Netherlands, and Belgium.
  • Parking
Guides - Allows you to reach a friendly and helpful FordPass expert

The Find tab includes great features such as:

  • Chat with a Guide
  • Call a Guide
  • Email a Guide
  • Roadside Assistance
Account - Allows you keep track of payments, transactions, settings, and more.

This feature includes:

  • Log Out
  • Edit Profile
  • Add/Change your Profile Photo
  • Update your Account information
  • Change Username
  • Message Center (Messages and Alerts)
  • Perks
  • FordPay
  • Ford Credit
  • Reservations
  • Settings
  • Change Password
  • Security (Update PIN)
  • SmartLink (Connected Vehicle Experience)
  • Terms and Conditions ECA(Electronic Consent Agreement)
  • Units of Measure

Watch the video on how to get started...

FordPass Video

After downloading the FordPass app:

1. Log In (Ford existing account holders) or Create an Account for new users
FordPass App
FordPass App
2. Create a security PIN fand select your marketing preferences.
FordPass App
FordPass App
3. Following the registration confirmation message you can proceed to add your Ford vehicle.
FordPass App
FordPass App
4. Type or Scan (where available) your VIN (Vehicle Identification Number) and give your Ford a nickname.
FordPass App
FordPass App
5. Enjoy your FordPass app features.
FordPass App

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What Our Customers Say

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You always feel so important when you enter Rates, you are treated as if you are the most important customer they have, itreally is like my ...
Mrs Stone
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Personal, attentive, service provided keeping me advised all through the process. No further improvement needed at this time
Mr Talbot
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No need to change the great service
Mrs Humphrey
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Excellent customer service and care from the staff
Mr Sorenson
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Nothing could be improved it went well
Mrs Russell
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I have always had a great experience at Rates the Staff are very welcoming and pleasant to deal with Keep up the good work
Mrs Hodgson
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Speed of response, technical knowledge provided and ability to deal with same day
Mr Fahey
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I found everyone I spoke to very helpful and very polite
Mrs Boyd
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The car was picked up and brought at the time agreed, car cleaned inside and out. No improvements necessary all veryprofessional
Mr Girling
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Everything went well from start to finish. No improvements needed
Mr Woods
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The collection and delivery service is excellent and allows me to get on with work without inconvenience. The added annual breakdown cover w...
Mr Mahoney
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Nothing to improve. Over the years I have come to trust Rate of Grays. Even though EAG are nearer to me I take my car to Rates. I love the s...
Mr Dowding
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