Buying Online
Given the recent developments, we have updated the way we work and are very happy to be able to assist our customers with vehicle purchasing remotely. We have a dedicated Click & Collect Centre and offer FREE Local Home Delivery (10-mile radius).
This also means that all paperwork can now be completed over the phone or by email, rather you having to visit our dealership in person. For many people this has been a very positive change, giving customers a faster and easier route to getting their New or used vehicle however, we want to reassure all of our customers that they will continue to receive a dedicated service and enjoy all of the protections that come from purchasing a vehicle through us. We still offer the same fantastic deals, the only difference is that paperwork and payments can now be done over the phone and by email instead if you so choose.
A remote test drive involves a member of our sales team providing you with a personal walk-around video or a video call we can answer any questions at the same time.
If you prefer to physically drive a vehicle then we can deliver a demonstrator vehicle to your home for you to drive.
Rest assured all our demonstrator vehicles are thoroughly cleaned and sanitized.
If you are interested in financing a Brand New Vehicle through Ford Credit instead please visit our Ford Credit Finance Information Page.
Step 1: Find the Approved Used Car you wish to finance
Step 2: On the car page, scroll down to find our handy Finance Calculator
Step 3: Use the slider to choose your Preferred Deposit, Term and Mileage
Step 4: Just underneath the slider you will see quotes, tailored to that vehicle for you
Step 5: Once you are happy, click "Learn More" next to the deal you are interested in.
Step 6: Choose to run a free finance check or apply for finance right away.
Alternatively you can talk to our team directly and they can discuss your options based on your budget and other requirements. Our team are always polite, professional and respectful of everyone they talk to. They are ready and waiting to talk to you now - just call 01375 391234 for Grays or 01245 648400 or Galleywood. You can always email us instead if you prefer at carinfo@rates.co.uk and one of our team will come back to you.
See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
You can talk to any one of our sales team for more information - email us, or give us a call.
Please see our our Terms & Conditions page, however we would like to try and help you before you cancel your order, so please contact one of our sales team to discuss this further.
If you would like to amend your order you can speak to anyone of our sales team and they will happily process any amendments to your order.
We use a secured verified payment provider which utilises encrypted software protecting your card payment details. We do not store any of your card details.
Please speak to our sales team as soon as possible to review options.
We can help you with this. One of our sales team will be able to obtain your settlement figure.
We would be happy to talk to you regarding any questions you have about financing your car purchase. One of our sales team can be contacted by email or simply give us a call.
Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.
If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle.
Yes, assuming you have described your part exchange accurately, answered all the questions correctly and read our terms and conditions regarding part exchange your value will be guaranteed.
Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your part exchange was being used towards your deposit.
Yes, if both the vehicles are owned by you, or you have the permission of the owner to use the vehicle as part of your order. Our sales team will be able to help you in this scenario.
