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Telephone: 01375 391234 

COVID-19 Safety Policies

New Car Sales

Our showrooms are open as usual. Please ensure you wear a mask inside our buildings.


Used Car Sales

Our showrooms are open as usual. Please ensure you wear a mask inside our buildings.


You can see full details about contactless options available when purchasing a New or Used vehicle with us here. 

Ford Aftersales / Service

Our Service Cnetres and Parts Department are open as usual to business and the public. We are also operating an Express Drop-Off option and Collection and Delivery as usual. 



Open & Available via the UK Ford Parts Network (


We ask that all customers please wear masks inside our buildings

If you are entering a building and do not have a mask, please ensure our staff are aware and they will provide you with a temporary mask.

If you are dropping off a vehicle then there is an express drop-box outside the front of the service centre which you can use.  Please also be aware that we are limiting the number of people inside the service reception so you may be asked to wait outside. To avoid this, please arrive no earlier than five minutes to you pre-arranged appointment. 



Q: I am worried about being able to meet my finance obligations, what can you do to help? 

A: While we work with lenders we cannot discuss specific finance agreements, you would need to talk to your finance provider on the number below. If you explain the situation they will be able to provide some guidance for you. 

Ford Credit Support: Visit or call 0345 712 5490.  (Monday to Friday 9.00am to 5.15pm and Saturdays 9.00am - 1.00pm.)

Black Horse Finance Limited: Visit or call 0344 824 8888

Alphera – Visit or call 0370 505 0125


Q: What are your opening times at the moment? 

A: Right now our Sales Departments are available from 8.30am - 7pm from Monday - Friday, 9am - 5pm Saturday and Sunday 11am - 4pm.

Our Service Department Times are unchanged: from 7.30am-6pm Monday - Friday, 9am - 5pm Saturday and Sunday we are closed.

Our Parts Department are also unchanged: from 7.30am-5.30pm Monday - Friday, 8.00am - 1pm Saturday, Closed on Sunday. 

If you require Ford Parts please visit our parts store here.

We are still also able to provide support for business fleets with our Mobile Service van. Please contact us directly for more information. 


Q: My MOT is due to expire shortly. What should I do?

A: The Driver and Vehicle Standards agency have announced that any MOT bookings should be carried out as per normal - they are not giving an extension at this current time. 

Q: I bought a Ford vehicle from you and pay monthly to Ford Credit. Is it possible to defer payments during the COVID-19 outbreak?

A: Ford Credit have introduced measures to assist customers leasing or financing a vehicle with them during the coronavirus outbreak. It is recommended that you contact them directly to discuss your individual circumstances. 

They can be contacted by phone on 0345 712 5490. 



New Policies Summary

  • As usual, if you have any symptoms or concerns please do not visit in person - please let us know over the phone and we will put a solution in place to help you safely. 
  • Or Sales Showrooms are closed to the public until further notice. Our Service Operations are open and available to the public - they are considered an essential service. 
  • If you are entering one of our buildings you will need to wear a mask. 
  • We recommend you bring your own mask or a mask will be provided for you. 

If you have any further questions or call us on 01375 391234 and we will do our best to ensure you have the answers you need.

R T Rate Limited is also authorised and regulated by the Financial Conduct Authority for consumer credit purposes. We are a broker for finance and not a lender.

We can introduce you to a limited number of lenders and finance products to assist with your purchase, who may pay us for introducing you to them. FCA number: 308827

You can check this on the FCA’s website or by contacting the FCA on 0300 5008082.